We happily exchange for incorrectly supplied products if a product is unopened, undamaged and in its original condition.
When a product has been opened, used and/or tested, and the product is not faulty, a refund cannot be given. Please choose carefully as we do not refund for change of mind purchases.
We will reship using Australia Post eParcel standard service regardless of original shipping method.
We strongly recommend that you search for product images or swatches online before making a final decision on colour. We use the manufacturers professional product images and swatches and they are not always 100% accurate.
Buyers must provide the return shipping cost for exchange. All shipping costs are non-refundable.
Any products which are found to be faulty are eligible for a full refund of product only.( Postage refund not included). Any product for refund/exchange must be received within 30 days of original delivery. All products being returned must be securely packed to ensure the package is fully protected. Crush Cosmetics will not be responsible for packaging negligence unless the item/s being returned was originally damaged.
No refund, exchange or return policy applies to special offers, clearance offers or sale items.
How to return an item
If you need to return goods to us, please follow these steps;
- Contact us to request a product return and/or refund.
- Pack and seal the item/s in their original shipping package and post it back to us.
- Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (excluding the original delivery fee) to be refunded to the original payment method used when placing the order.
Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.
If your parcel is returned to our office due to the supply of incorrect address, or it has not been collected from your local post office in time and returned to us, the customer is liable for any re postage fees
Your Post Office will only hold your parcel for 10 business days. It will then be returned to our office.
International Return Policy
Unfortunately, we do not offer a return policy for internationally shipped goods. Please be very specific in what you order as refunds and exchanges are not given. Once an order is lodged with a carrier, Crush Cosmetics is not responsible for any damage or loss. We are also NOT responsible for taxes, duties, or clearance delays. Please check with your local customs office to ensure your order complies with local customs regulations. Please see the International Customers page for more information on international shipping.