Frequently Asked Questions

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Website

• Is your site secure?
• Do I have to register?
• Do you charge GST?
• Do you charge shipping?
• How long do I have to wait for my order?

Payment

• What currency is used on your site?
• What payment methods do you accept?

General

• Are your products authentic and genuine?
  

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Website

Is your site secure?

Yes. We use SSL (Secure Socket Layers), the most advanced online ordering security system available. For more information, please see; About your Shopping Bag We also use eway as a real-time payment gateway. (whats a payment gateway?)

Do I have to register?

You just need to register with a valid email address and a password of your choosing.

Do you charge GST?

GST is automatically included in the price for Australian customers. International customers are not charged a Goods and Services Tax.

Note: International customers will need to register in order to view the prices without GST applied to them.

Do you charge shipping?

Yes. Please refer to the shipping page for more information. You can also click the 'estimate shipping' button when you have items in your Shopping Bag.

How long do I have to wait for my order?

Depending on which products you order, you can usually expect delivery in 2-5 working days. Paying online by Secure Credit Card is the fastest payment option available. International customers can expect their order in 3-10 working days.

Payment

What currency are your prices in?

By default, the prices shown on our site are in Australian dollars. However, if you are an international customer and create an account with us, you'll be able to view prices in US Dollars.

What payment methods do you accept?

We accept the following payment methods;

General

Are your products authentic and genuine?